Information questions
Frequently Asked Questions
How to search products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
How are shipping costs calculated?
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.
Your order wasn't delivered to you?
If it is not possible to deliver your order to the address provided, then the delivery partner may leave the package at a collection point, with a neighbour or in a designated safe place. Further information will be available in the tracking.
If delivery was not possible or the package has not been collected for a certain time determined by the delivery partner or the collection point, then your order will likely be returned to us. Returns are separated from shipments therefore it is not possible to resend an order. A refund will be processed once the package is back in our warehouse.
Product availability?
If a product is available on our site then we have it in stock. Low or no availability is indicated when selecting the size or variation of the product. If your desired product is out of stock, we may restock it but it is not possible to know exactly when.
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